Customer service: You have email, use it

Monday, July 28th, 2008

Let me tell you a few stories about companies and the way they use email. This quote appeared on one of the jewelry forums I follow. Hi I ordered a custom (ring) from …. and last contact with him was Sept. 21 stating payment recieved will be in touch soon….It’s been almost ...

Feed the pig - Really?

Monday, April 7th, 2008

I'm sure that you have all seen this public service announcement on TV, Maybe I'm wired wrong, but every time I see that PSA the only thing running through my head is, how is that poor salesman supposed to feed his kids? As a bit of marketing it does seem to ...

Internet business is still business

Friday, March 21st, 2008

I've said it over and over, and you've read it or heard it over and over, but it bears repeating again. Your internet business is still a business and it needs to be run like one. This really starts hitting home as the economy starts to become tight and there is ...