Archive for July, 2008

Customer service: You have email, use it

Monday, July 28th, 2008

Let me tell you a few stories about companies and the way they use email. This quote appeared on one of the jewelry forums I follow. Hi I ordered a custom (ring) from …. and last contact with him was Sept. 21 stating payment recieved will be in touch soon….It’s been almost ...

Epic Fail == Me

Monday, July 14th, 2008

Yes, I can admit when I make a mistake. In some cases even pretty earth shatteringly large mistakes. This time I pulled the trigger without doing enough due diligence and research, something I constantly tell people to do before they jump in to the deep end. So, what did I fail ...